RETURN POLICY

You can cancel your order only before it ships — no exceptions. If we receive your cancellation request before production starts or the item leaves our facility, we issue a full refund immediately. Once the product is shipped, cancellation is no longer possible.

If your item arrives damaged or wrong

We cover return shipping when the goods you receive are damaged, defective, or not what you ordered. You do not pay for return postage in these cases. We inspect each return and process refunds for verified issues without delay.

If you want to return an item you’ve received

You have 14 days after receipt to initiate a standard return. To qualify, the item must be unused, in the same condition you received it, and in its original packaging. You must also provide your receipt or proof of purchase. You cover the return shipping cost unless the return falls under the damaged or incorrect category above.

When your refund is issued and confirmed

We inspect every returned item upon arrival. Within 7 days of that inspection, we issue your refund to the original payment method. You receive two email notifications: one confirming receipt of your package, and another stating whether your refund was approved or rejected.

If your refund hasn’t appeared yet

Check your bank account first. Then contact your credit card company — timing depends on their processing cycle. If that doesn’t resolve it, reach out to your bank directly. If all three steps yield no result, email cs@novstor.com.

How to get your return address

Email cs@novstor.com to receive your dedicated return address — we’ll reply within 24 business hours. Do not ship anything until you’ve received this address from us.