FAQS

Your order status is live — here’s how to monitor it.

Track your package

After shipment, you’ll receive a shipping confirmation email with a direct tracking link. Use that link to view real-time transit updates on the carrier’s site.

Fix your address

Update your shipping address only if your order hasn’t shipped yet. Once packed or dispatched, no changes are possible.

Return for store credit

Return items in original condition: tags attached, no visible wear, and not from a clearance sale. Upon receipt of your return parcel, NOVSTOR issues an online credit note that never expires. You may use it toward any future purchase — including selecting a different size — but physical exchanges are not offered.

Report a faulty or wrong item

You must notify us within 30 days of receiving your order. Your email to cs@novstor.com must include: your order number, product name or product code, a clear picture of the item received, and further details of the problem.

Apply a discount code

Discount codes cannot be applied after checkout. Contact cs@novstor.com with your order number and promo code as soon as possible for manual review.

Get restock alerts

Out-of-stock items are typically restocked within a few weeks. Subscribe via email at https://www.novstor.com/ to be notified first — it takes under 10 seconds.